Katz MBA Instructors

Deborah Cain Good, PhD, MBADeborah Cain Good, PhD, MBA

Deborah is a Clinical Assistant Professor in the Joseph M. Katz Graduate School of Business and College of Business Administration at the University of Pittsburgh. She teaches in the undergraduate, MBA, Continuing Executive Education and Executive MBA programs. Courses that she teaches regularly include Organizational Behavior, Human Resource Management, Compensation, Staffing, Training, Human Resource Analytics, Career Management, Business Communication, Interpersonal Skills and Sports Management. She has worked with Westinghouse, ALCOA, Arconic, Aon Hewitt and RTI Metals among other clients in a training and consulting capacity.

She has extensive service commitments to the University, serving as a curriculum committee member at both the college and university levels, is the faculty advisor for three student organizations, serves on a university-wide task force on community engagement, and has served as a member of various search and promotion committees for fellow faculty members. Outside the University, Deborah is a Director at Large for ABSEL, a former member of the editorial board of Sex Roles, and was an eight-year member of her local school board where she held various positions, including that of president.

Deborah was a former research associate at the National Education Center for Women in Business. Her current research interests include human resource metrics, talent management, performance assessment and experience-based learning.  She has extensive experience in executive coaching and performance. Her expertise includes culture gap identification, change management, team building and interpersonal skills. In addition, Deborah has oversight of the Human Resource major in the College of Business Administration at the University of Pittsburgh. In this role, she is responsible for counseling students with regard to career management, and for curriculum program development and implementation in alignment with organizational needs.

She has a PhD in Human Resource Management from the University of Pittsburgh, an MBA from Youngstown State University, and a BA in English from The Pennsylvania State University. She has had numerous publications in various academic journals and conference proceedings and has presented papers at multiple national conferences.

Carolyn Kerr, MACarolynn Kerr, MA 

Carolyn is a consultant and freelance writer, producer and instructional designer specializing in corporate communications and training. Her print portfolio encompasses the full spectrum of communications materials including: annual reports, capabilities brochures, training manuals, articles, direct mailers, and print ads. In addition to her print qualifications, Carolyn is a respected speechwriter, web content developer, scriptwriter, and video producer/director. Her video library includes programs addressing topics such as marketing, training, continuing management education, and assessment and selection. Her web work covers both marketing and training sites. In the interactive realm, she has received both the Award of Excellence and the Award of Honor for Electronic Media from the Golden Triangle chapter of the International Association of Business Communicators. 

Kerr's client list is as varied as her experience and includes: Abbott Labs, American Express, Bank of America, Bayer, Carnegie-Mellon University, Chrysler, Coca-Cola, DeVilbiss Health Care Worldwide, Fisher Scientific, Ford, General Motors, Harley Davidson, Heinz (USA and International), KFC, McDonald’s, MFI (U.K.), National Cancer Institute, Nassau County (NY) Police Department, PNC Bank, Safeway (U.S. and U.K.), Toyota USA, University Health Center of Pittsburgh, U.S. Department of Education, U.S. Department of Health and Human Services, U.S. Department of State, and West Penn Hospital.

At the University of Pittsburgh, she co-designed and is currently course coordinator for Fundamentals of Business Communication, which focuses on such areas as interpersonal skills, written communication, presentation skills, intercultural communication and other key business communication challenges. Carolyn earned a Master of Arts degree in Radio-Television with a minor in Journalism from Ohio University. Her area of specialization was Cross-Cultural Communications. She also holds a Bachelor of Science in Education from Duquesne University. 


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